RETURN POLICY

If you would like to return your product for a refund or an exchange, please read the below:

  • Items are eligible for a return up to 30 days after the order has shipped. Returned items must be factory-sealed. For open boxes, non-defective items, and orders in transit, we may be unable to accept the return, or a restocking fee may apply. Some items can only be exchanged if they are defective. Husqvarna robotic mowers qualify for a 60-day return window under the Crown Commitment program.

  • We strive to assist with all technical support for the products we sell. Please e-mail us at Support@alc-okc.com to start a technical support ticket or call our 24/7 support line to get answers from our robotic assistant. Occasionally, the Manufacture may have more commonly/recently reported issues and be able to offer better support.

  • To start a return/exchange, please email us at Support@alc-okc.com with the following: 

    • Order number

    • Description of the issue

    • Photos and/or videos of the issue

    • Serial number of your product

  • Please do not send your purchase back to the manufacturer.

  • Our team will respond within two business days regarding your return request.

  • If the product is defective, we will either facilitate repair or provide a prepaid shipping label to replace the entire unit. If you do not want the product anymore, you will be responsible for the cost of shipping.

  • Once the package is delivered, please allow 5-7 business days on average for the inspection to be completed. You will then receive an email when your replacement item has shipped or when your refund has been issued. If the item is not deemed defective upon inspection, we may be unable to accept the return and the goods would be shipped back to the customer.

SHIPPING RETURNS

To return your product, you should ship your product to 12101 N MacArthur Blvd Suite A, Oklahoma City, Oklahoma 73162 - after emailing Support@alc-okc.com and receiving a return approval.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FREE SHIPPING

Free shipping on Robotic Mower orders is limited to the continental United States. This excludes Alaska & Hawaii. We apologize for the inconvenience. Please submit a contact form or use the live chat to discuss your ordering and shipping options.

Final Sale Items

 Only regular-priced items may be refunded. Final Sale Items cannot be refunded.

 Shipping Overview

We attempt to ship all orders within two business days. Shipping times depend on the region and service (carrier) chosen. We recommend checking the carrier site for more details. We attempt to ship all products from OKC, OK, but may occasionally drop-ship directly from the manufacturer for a faster turnaround.

FILE AN EXTENDED WARRANTY CLAIM

To file a claim for an extended warranty claim purchased from Autonomowus Lawn Company, please e-mail Support@alc-okc.com.

NEED HELP?

Contact us at Support@alc-okc.com for questions related to refunds and returns.

CONTINUOUS POLICY UPDATES

Autonomowus Lawn Company reserves the right to update or modify this Refund & Exchange Policy to adapt to changing circumstances, customer needs, or industry standards. Any policy updates will be communicated here.

REPAIR POLICY

At Autonomowus Lawn Company, we strive to provide exceptional service and support for all our customers. To ensure that your robotic mower continues to operate at its best, we have established the following repair policy for online customers:

  1. Repairs Within Our Service Area:

    • In or Out of Warranty - Please contact our customer service team (Service@alc-okc.com) to schedule a repair if you are located within our designated service area. We will arrange for a technician to assist you promptly. If the product is covered by warranty (manufacture or extended): parts, labor, and service trip fees are 100% covered. If the issue is not a product defect, the trip change is $150 (including an hour of on-site service) additional time (when approved) will be at a rate of $75 per hour.

  2. Repairs Outside Our Service Area:

    • For customers outside our service area, we recommend locating a local authorized dealer for any repair needs.

  3. Extended Warranty Repairs:

    • Extended Warranties Services are provided and fulfilled by Autonomowus Lawn Company directly. For extended warranty repairs, contact our customer service team (Service@alc-okc.com) to schedule a repair if you are located within our designated service area.

  4. Maintenance Tips:

    • To minimize the need for repairs, we encourage regular maintenance of your robotic mower. Please refer to the user manual or our website for maintenance tips and guidelines.

  5. Customer Support:

    • Our customer service team is available to assist you with locating a local dealer and answering any questions you may have about the repair process. You can reach our customer service team via phone, email, or through our website’s contact form.

Your satisfaction is our priority, and we are committed to providing you with the best possible support. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Autonomowus Lawn Company.

Privacy Policy

Last updated: February 1, 2025

Autonomowus Lawn Company (“us”, “we”, or “our”) operates the Autonomowus Lawn website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://AutonomowusLawn.com

INFORMATION COLLECTION AND USE

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name

  • Email address

  • Telephone number

  • Address

LOG DATA

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SECURITY

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

COMPLIANCE WITH LAWS

We will disclose your Personal Information where required to do so by law or subpoena.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us.